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Owned and operated by Exquisite Backyard, we welcome your questions about pergolas, fire tables, outdoor kitchens, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Larger items like pergolas and outdoor kitchens may include coordinated delivery scheduling to ensure a smooth arrival.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If you have any questions about your delivery status, send us an email or give us a call.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not right with your order, please contact our team and we will walk you through the return process. For full details, please refer to our Return Policy page.
Can I exchange an item for a different model or finish?
Exchanges are handled on a case-by-case basis within our 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will do our best to make the switch as seamless as possible.
What materials are your pergolas and fire tables made from?
Our pergolas feature powder-coated aluminum frames designed to withstand outdoor weather conditions year-round. Fire tables are crafted from durable composite and stone materials rated for heat resistance and extended outdoor exposure.
Do you offer guidance on choosing the right product for my space?
Absolutely. Whether you are planning a full outdoor kitchen layout or selecting a water fountain to complement your patio, our team can help you match products to your space dimensions and design preferences. Just send us a message with photos or measurements.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our team replies to every inquiry within one business day so your project keeps moving forward.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum required.
30-Day Returns
If your purchase is not the right fit for your backyard, our 30-Day Returns policy is backed by responsive support.
